ABSTRACT
| Paper Title/ Authors Name | Download | View |
|---|---|---|
|
Tourists’ Perception about Service Quality in Hospitality Industry: An Empirical Study
Dr. Ganapati B Sinnoor , Dr. Ramesh Agadi |
The quality of service in hotel industry is an important factor of successful business. The existing trend of
complete quality management in hotel industry ensures the achievement of competitive advantage of hotel
companies and is therefore the subject of contemporary research into service quality in hotel industry
(Jasmina Gržini?).