INTRODUCTION
“ Quality of work life improvements are defined as any activity which takes place at every level of an
organization, which seeks greater organizational effectiveness through the enhancement of human dignity
and growth… a process through which the stake holders in the organization and management, union and
employees learn how to work together better … to better… to determine themselves that actions, changes
and improvements are desirable and workable in order to achieve the goals of an organization”.
Quality of Work Life refers to the relationship between a worker and his environment, adding the human
dimensions to the technical and economic dimensions. Within which work is normally viewed and designed.