E-Service Marketing in E-Commerce
E-service marketing has become an essential component of e-commerce as businesses increasingly rely on digital platforms to deliver services and interact with customers. The expansion of online shopping, mobile applications, digital payments, and customer support technologies has enabled e-commerce businesses to provide services that are faster, more convenient, and accessible beyond geographical boundaries. Factors such as website usability, service quality, responsiveness, convenience, and customer experience play an important role in attracting and retaining online customers.