The business world has undergone rapid changes over the past few decades. The emergence of globalization, liberalization and e-commerce has increased the complexity of logistics functions. Traditionally, logistics was seen as a back-end support function, but today, it has emerged as a critical strategic tool for gaining competitive advantage.
The integration of Information Technology in logistics has streamlined operations and enabled firms to manage information flow in real-time. Tools like Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Electronic Data Interchange (EDI), and Radio Frequency Identification (RFID) have contributed significantly to reducing operational bottlenecks.